Social Media Management
Once a campaign is launched and running, the Captiva team can perform ongoing checks on all campaigns to make sure performance is as expected and identify any issues or opportunities related to the campaigns. Additionally, monthly reviews and reports are completed to provide data and insight for the entire team.
Data Analysis and Reporting
Frequent reporting will occur throughout all campaigns. Our standard KPIs vary based on the goals of the campaign and delivery channels, but we typically report on both delivery metrics and engagement metrics. These can be broken down by campaign and ad version.
Within reporting and ongoing maintenance of projects, we will review performance metrics to ensure that campaigns are running within goal KPIs such as CPM, number of impressions, relevance scores, frequency, etc. We will then work within our team to make adjustments to bids, audiences, messaging, and other variables as needed to optimize the campaign’s performance. In addition, Captiva does have a dedicated representative at Facebook that can help guide us and provide insight on new trends, audience and platform enhancements, and other new opportunities of reach via Facebook and Instagram advertising.
Social Media Monitoring Example
While it is our assumption that internal teams will review and respond to any comments on the ads, we also check ads for comments and engagements to ensure that positive things are being said. If needed, we will bring negative comments and reactions to the team’s attention and will make recommendations on how to engage, (for example, if an ad should be refreshed to wipe the comments and reactions if the comment thread has turned negative). In general, ads spread faster organically with more comments/reactions and we will want to avoid wiping comments completely if possible.
While analyzing these campaigns, we will review the performance of individual ad creative to determine which ads are performing the best and then make recommendations based upon campaign metrics to determine if ads should be paused or which ads should be given additional focus.
Implement Recommended Changes
Campaigns rarely are set up without adjustments and we will work with the team to determine which recommended changes are necessary and to implement those changes on a regular basis (as directed by campaign performance).